| Description |
Throughout this course, students will gain comprehensive insights into the complete service process. They'll explore the significance of effective communication in identifying and understanding customers' needs, translating these requirements into technical terms for technicians, and managing the entire process as a bridge between customers and technical staff. The curriculum includes detailed learning on the distinct responsibilities of service advisors, encompassing procedures for handling customer concerns across various aspects such as retail and warranty repair orders, flat rate schedules, pricing quotations, marketing strategies, customer follow-up, and the implementation of total quality management principles. Additionally, students will develop an understanding of the Consumer Protection Act and industry ethics, ensuring a well-rounded grasp of legal and ethical frameworks within the field.
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