Contact Centre Environment CCP-104

Course Code CCP-104
Course Name Contact Centre Environment
Category Business
Description The theory portion helps you relate to the contact centre environment by explaining the role of the Agent in the contact centre world. You will learn about the major technology components of the contact centre and the contribution of the monitoring and coaching process to skill development. The hands-on portion provides an opportunity to develop skills in handling in-bound and out-bound calls. You are asked to apply keyboarding, communication, customer service, selling, math and computer skills to simulated contact centre situations, and also to complete a live out-bound community project.
Contact Telephone 416-289-5207
Contact E-mail
Associated Certificates
Section Cost Semester Start Date End Date Meeting Times Campus
There are no sections for this course at this time.
Legend for Days
M - Monday T - Tuesday W - Wednesday R - Thursday F - Friday S - Saturday U - Sunday
TBA - To Be Announced