Contact Centre Environment CCP-104
||Contact Centre Environment
||The theory portion helps you relate to the contact centre environment by explaining the role of the Agent in the contact centre world. You will learn about the major technology components of the contact centre and the contribution of the monitoring and coaching process to skill development. The hands-on portion provides an opportunity to develop skills in handling in-bound and out-bound calls. You are asked to apply keyboarding, communication, customer service, selling, math and computer skills to simulated contact centre situations, and also to complete a live out-bound community project.
|There are no sections for this course
at this time.
|Legend for Days
M - Monday T -
Tuesday W - Wednesday R - Thursday F - Friday S
- Saturday U - Sunday
TBA - To Be Announced