IT Client Services 7020

Certificate Code 7020
Certificate Name IT Client Services
Description Helpdesk staff are the front line to client support. They make the first and most impressionable contact with clients. This should be an excellent service experience for clients and as many concerns as possible should be resolved in this first contact.
Contact Telephone 416-289-5000 x2267
Contact E-mail

Mandatory Courses

Course Code Course Name
CCTC-103 A+ IT Essentials: PC Hardware and Software
COMP-106 Applied Business Software 1
COMP-126 Applied Business Software 2
OAGN-125 Office Communications and Procedures

Elective Courses

In addition to the Manadatory Courses listed, please select three of the following courses:
Course Code Course Name
CCTC-501 Introduction to Networks
CG-093 Web Fundamentals
COMP-100 Programming 1 (Introductory Programming Concepts)